Welcome to Zales Customer Service.

Here you will find the answers to your questions about shopping this site, your order, payment options and more. Simply select from the categories below for complete information.

Need Assistance?
Call us at 1-800-311-JEWEL (1-800-311-5393). Our customer service representatives are available 24 hours a day, 7 days a week.

Frequently Asked Questions
General Information
Product Information

Shopping Experience
Item Availability
Product Guarantee
Checkout Process
Shipping Your Order

Payment Methods
Payment Options
Credit Card Identification Number (CIN)
Zales Credit Card®
Gift Card Redemption
Promotional Discounts and Codes
PayPal Credit

Gift Services
Gift Cards
Gift Card PIN
Gift Message

Following Your Order
Estimated Delivery Day
Tracking Your Order
Changing or Canceling Your Order
Emails About Your Order

Easy Returns
Return Instructions
Exchange Instructions
Gift Card Credit

Online Store Information
Contact Us
Affiliate Program
Pricing Policy
Site Map

Safety, Security and Privacy
Secure Shopping Guarantee
Terms and Conditions
Shop with Confidence
Verified by Visa
MasterCard SecureCode

My Account
Benefits of Registering
Managing Your Account
Wish List
Reminder Service
Forgot Your Password

Corporate Information
About Zales
About Zales Outlet
Conflict Diamonds
California Transparency in Supply Chains Act of 2010
Zale Jewelers
Store Locator